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UI Claimant Advocate Office

Navigating your Unemployment Insurance claim, hearing or appeal may seem frustrating or confusing at times. We can help!

Claimant Advocate Office staff members are here to help you understand your rights and responsibilities throughout the Unemployment Insurance process. We offer this free, impartial service to assist all claimants, especially those with limited English proficiency or other barriers.

We empower claimants through knowledge. Often, a difficulty you are experiencing is something you can resolve yourself, but you may not know where to start. That’s where we come in.

We take time with each person to ensure you fully understand what is happening, and we strive to give you a complete understanding of how the process works. If your needs go beyond Unemployment Insurance, we will point you to additional resources.

A claimant advocate will directly assist you one-on-one, explain the process, and answer your questions about:

  • An Unemployment Insurance determination or other UI-related documentation
  • How to proceed with a hearing
  • How to appeal a decision
  • Your rights and responsibilities

If you have a question about how to file a claim or other general Unemployment Insurance question, please review the Frequently Asked Questions and the Claimant Handbook.

If you want to know the status of your claim or have a question about your claim, please contact the Telephone Claims Center
(1-888-209-8124 from within NYS; 1-877-358-5306 from outside of NYS). Please remember that claims take at least three weeks to be reviewed and processed, or they make take longer if issues arise.

Please note that this office cannot file your claim or certify for your weekly benefits. To file or certify, please visit the Online Services for Individuals web page.

Contact the UI Claimant Advocate Office

Services are available in approximately 200 languages.

Hours of operation: Monday - Friday, 9 a.m. to 4 p.m.

Call toll-free: 1-(855) 528-5618

When you call, please have ready:

  • Your Social Security number
  • A list of questions
  • Any related documents

If you are calling for someone else, please have that person present with you at the time of the call.

Email: UIClaimantAdvocateOffice@labor.ny.gov.
(Please do not email your full Social Security number. You can include the last four digits and your full name.)

For a printable version of this information, see the UI Claimant Advocate Office flyer.

 

DISCLAIMER: Office staff are not lawyers and can’t represent you at a hearing. If you cannot afford to pay an attorney or a registered representative, you may be able to get free representation from a pro bono attorney or your local Legal Aid Society or legal services program. For a list of legal resources, including attorneys, registered representatives, legal services programs and pro bono attorneys’ organizations, go to the Unemployment Insurance Appeal Board website at www.uiab.ny.gov. Click on the “Resources” tab and then click on “List of Attorneys & Authorized Agents.”  You may also request this list by calling 1-518-402-0205.

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