You may register for direct deposit after you log in with your NY.gov ID. For security reasons, you cannot enroll in or change direct deposit information over the telephone.
The direct deposit system is available:
You may also register when you file a new claim or from the "Confirmation Page" when you claim your weekly benefits.
When you register for direct deposit you must enter your:
Copy these numbers from one of your checks. To help you find the numbers you need, view a picture of a sample check (PDF). Please be sure to enter your checking account information accurately. If you don't enter accurate information, your benefit payments may be delayed for 14 to 21 days.
Do not use a checking account deposit slip for your bank's routing number or your account number. Those slips may include numbers that do not apply to direct deposit.
If your banking institution has recently merged, your bank routing number and your checking account number may have changed. Contact them first to obtain the new bank routing and account numbers.
Once you register for direct deposit and your banking information has been verified, you do not need to re-register. You only have to re-register if your banking information changes.
For security reasons, you cannot enroll in or change direct deposit information over the telephone. You must log in with your NY.gov ID and click on Unemployment Benefits to cancel or change your direct deposit information. The direct deposit system is available:
You also can access the direct deposit system from the "Confirmation Page" when you claim your UI weekly benefits.
Your "Confirmation Page" will include information about direct deposit each week you claim your weekly benefits, even if you did not choose the direct deposit option. You always have the option to choose direct deposit or stop direct deposit. You can update your direct deposit information there, if you have changed banking institutions.
After we receive your account numbers, it takes about five business days to set up direct deposit and send benefits electronically to your checking account.
This applies whether you are:
If you have a debit card, we transfer your weekly benefits to that account during this time. Once you establish direct deposit, you should see your benefits deposited to your checking account within three business days after you claim your weekly benefits.
You should verify receipt of your benefits with your banking institution before you write checks against that account.
Direct deposit is not an option for:
However, if you registered for direct deposit while you were receiving regular Unemployment Insurance, it will continue while you collect under this program.
If everything is in order on your claim, you should receive your first payment about three to four weeks after you apply for benefits.
You must first learn if we released your benefit payment. Then, check to see if your benefit payment was deposited into your checking account.
To find out if a payment was released:
You may review your payment history online from 7:30 am to midnight, Sunday through Saturday.
If the payment has been released, check with your financial institution three business days after the payment release date. That will tell you if there was a deposit in your checking account.
If there are any issues on your claim, the Telephone Claim Center (TCC) may contact you. Follow the directions they give you.
Beware of Scams
Beware of emails or text messages from unknown sources that ask you to share personal information, such as your:
This is a clear sign of potential fraud. NOTE: The Department of Labor may use DocuSign, emails and texts to communicate with you about the status of your claim. These communications will be clearly labeled as being sent from the Department of Labor. See the DocuSign FAQs.
Verify your Deposit
Look for the deposit of your benefits in your personal checking account. If your benefits do not appear by four business days after the payment release date, call an agent at the Telephone Claim Center. If you think someone has hacked your account information, call your bank.
Reset Your PIN
For safety, reset your PIN on a regular basis or any time you think someone else knows it. Here is how you do it:
Remember -- you should never tell anyone your PIN or write your PIN down where others can see it.
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