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Long Term Care Ombudsman


Educating, empowering and advocating for long-term care residents. The Ombudsman Program is an effective advocate and resource for older adults and persons with disabilities who live in nursing homes, assisted living and other licensed adult care homes. Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.

The heart of the Long Term Care Ombudsman Program is its corps of specially trained and certified citizen-volunteer ombudsmen. Many volunteers are retired professionals from various fields. These dedicated Ombudsmen spend an average of four to six hours a week in each of their assigned facilities, advocating for the residents.

Licensing Authority:

Certified Ombudsman not only visit residents, investigate and resolve complaints, but also use their skills to advocate for the rights of residents in nursing homes and other long term care facilities. The dual focus of quality of care and quality of life enables the volunteers to assure that residents are cared for appropriately.

Volunteers serve as a voice for residents of nursing homes and adult care facilities. Certified Ombudsmen are indispensable in ensuring that all facilities meet mandated, legal standards for every person requiring long term care. Ideal candidates for these important positions will:

  • Meet the minimum age requirement of 21 years.
  • Commit to volunteering 2 Hours per week for at least 1 year.
  • Attend and participate in 36 hours of basic training.
  • Have good communication and interpersonal skills in order to influence and improve the quality of care and quality of life for New York's long term care residents.

Licensing Authority:

Office of the State Long Term Care Ombudsman
Long Term Care Ombudsman Program
Two Empire State Plaza
Albany, New York 12223-1251
Phone: 1(800) 342-9871

Standard Occupational Classification:

23-1022.00 Arbitrators, Mediators, and Conciliators
To learn more about this occupation search the Occupational Information Network (O*Net).

Additional Information:

National Long Term Care Ombudsman Resource Center
1001 Connecticut Avenue, NW, Suite 425
Washington, DC 20036
Phone: (202) 332-2275
Phone: (202) 332-2949 (fax)
[email protected] (e-mail)


Fees stated and other information contained in this report are subject to change. Please contact the licensing authority listed above for the most current information.

This page was last updated on 1/10/19.

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