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Contact Information

The Unemployment Insurance Program changed to KeyBank for debit card services. For more information, visit If you collected benefits on a Chase Direct Payment Card, read a notice to claimants.

Employer? See our UI Employer Contact Information

To contact Telephone Claims Center (TCC) staff:


TCC toll-free at (888) 209-8124 from 8:00 am to 5:00 pm, Monday through Friday. If you are a hearing impaired individual who is being assisted by another person, call the Telephone Claims Center at (888) 783-1370; however, if you use TTY/TDD, call a relay operator first at (800) 662-1220, and ask the operator to call the Telephone Claims Center at (888) 783-1370. The TCC is less busy on Thursday and Friday afternoons. During heavy call loads, such as after a Monday holiday, callers may hear a message that all representatives are busy with other callers and it will be necessary to call back to speak with a representative regarding your claim.


If you have a general Unemployment Insurance (UI) question or a claim-specific question not answered in our Frequently Asked Questions section, you may send us a secure message. Sign in with your NY.GOV ID and click on "Messages."  See How to Send a Secure Message for more information. See Frequently Asked Questions (FAQs) and Customer Tutorials to help you get started with NY.GOV ID. 


New York State Department of Labor, P.O. Box 15130, Albany, NY 12212-5130


(518) 457-9378. Be sure that your Social Security number appears at the top right hand corner on all pages. Save your fax confirmation sheet as we do not confirm the receipt of a fax or written correspondence.

Common Questions

Claimant FAQs

Contact Us


To claim weekly benefits or listen to benefit payment information:


It's best to claim weekly benefits or obtain benefit payment information online with your NY.GOV ID.


Tel-Service at (888) 581-5812. Hearing impaired claimants who have Telephone Device for the Deaf (TTY/TDD) equipment can call (877) 205-3119. Service at this number will only be provided to English and Spanish language callers using TDD equipment. You may claim your weekly benefits Monday through Friday from 7:30am until midnight and from 12:01am on Saturday until midnight on Sunday. You must request payment the first week following the week you wish to initiate a claim or on Sunday at the end of the week that you are claiming. Weekly claims made on Sunday are for the week ending that day.

Claim Weekly Benefits

File Online 1-888-581-5812

For debit card questions:


KeyBank Customer Service at (866) 295-2955

If you have a Chase Direct Payment Card that still has a balance and you have a question about that account, call Chase Customer Services at (877) 221-1634.

To request a hearing before an Administrative Law Judge:


New York State Department of Labor, P.O. Box 15131, Albany, NY 12212-5131. Your written request must be received within 30 days of the determination. Be sure that your Social Security number appears at the top right hand corner on all pages.

For information on Trade Adjustment Assistance or SEAP (Self-Employment Assistance Program):


TRA/SEAP Unit at (518) 485-1597

To report suspected unemployment insurance fraud:

You can report UI benefits fraud three ways:

Report UI Fraud
(Online Form)
  • Click the button to the right to use our Online Form
  • Call our hotline toll-free at (888) 598-2077. Your call can be made anonymously
  • Report by mail to:
    NYS Department of Labor
    Office of Special Investigations
    Bldg 12 - Room 576
    W. Averell Harriman Campus
    Albany, NY 12240

To report employers committing fraud, please see the Employer UI Fraud page.

To request a payment plan for money owed to the Department of Labor:


Collections Unit at (800) 533-6600


Mail your request to Unemployment Insurance Division, NYS Department of Labor, P.O. Box 1195, Albany, NY 12201. Be sure to write your Social Security number on your request.



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