Navigating your Unemployment Insurance claim, hearing or appeal may seem frustrating or confusing at times. We can help!
The Claimant Advocate Office operates within the Department of Labor's Unemployment Insurance Division, separate from the Telephone Claims Center (TCC). Advocates provide free, impartial and confidential services that help claimants, particularly those with limited English proficiency or other barriers, understand their rights and responsibilities under Unemployment Insurance Law.
What issues can the Claimant Advocate Office assist with?
When should I contact the Telephone Claims Center (TCC) instead of the Claimant Advocate Office?
Remember, you can always send an electronic message to the TCC. Just log in to your NY.Gov account by going to labor.ny.gov/signin, then click on the envelope on the upper right, and choose the subject that best reflects your question. Your message will be answered by a claims center representative. Please remember that claims take at least three weeks to be reviewed and processed, or they may take longer if issues arise.
I am not fluent in English. Can an advocate assist me?
Yes! Services are provided in approximately 200 languages. We can explain the Unemployment Insurance process in the language in which you are comfortable speaking.
How do I contact an advocate for help?
You may send us a secure message through your online account. Sign in at www.labor.ny.gov/signin. Then, click on the envelope icon at the top of the My Online Services page. Please email only the last four digits of your Social Security number, not the entire number. Also include your full name.
If you prefer to speak to an advocate, please call (855) 528-5618. Our hours of operation are Monday - Friday, 9 a.m. to 4 p.m.
When you call, please have ready:
If you are calling for someone else, please have that person present with you at the time of the call.
For a printable version of this information, see the UI Claimant Advocate Office fact sheet.
Disclaimer: Office staff are not lawyers and can’t represent you at a hearing. If you cannot afford to pay an attorney or a registered representative, you may be able to get free representation from a pro bono attorney or your local Legal Aid Society or legal services program. For a list of legal resources, including attorneys, registered representatives, legal services programs and pro bono attorneys’ organizations, go to the Unemployment Insurance Appeal Board website at http://uiappeals.ny.gov/. Click on the “Resources” tab and then click on “List of Attorneys & Authorized Agents.” You may also request this list by calling (518) 402-0205.
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