The Unemployment Insurance Program changed to KeyBank for debit card services. For more information, visit www.labor.ny.gov/debitcard/. If you collected benefits on a Chase Direct Payment Card, read a notice to claimants.
Employer? See our UI Employer Contact Information
TCC toll-free at (888) 209-8124 from 8:00 am to 5:00 pm, Monday through Friday. If you are a hearing impaired individual who is being assisted by another person, call the Telephone Claims Center at (888) 783-1370; however, if you use TTY/TDD, call a relay operator first at (800) 662-1220, and ask the operator to call the Telephone Claims Center at (888) 783-1370. The TCC is less busy on Thursday and Friday afternoons. During heavy call loads, such as after a Monday holiday, callers may hear a message that all representatives are busy with other callers and it will be necessary to call back to speak with a representative regarding your claim.
If you have a general Unemployment Insurance (UI) question or a claim-specific question not answered in our Frequently Asked Questions section, you may send us a secure message. Sign in with your NY.GOV ID and click on "Messages." See How to Send a Secure Message for more information. See Frequently Asked Questions (FAQs) and Customer Tutorials to help you get started with NY.GOV ID.
New York State Department of Labor, P.O. Box 15130, Albany, NY 12212-5130
(518) 457-9378. Be sure that your Social Security number appears at the top right hand corner on all pages. Save your fax confirmation sheet as we do not confirm the receipt of a fax or written correspondence.
It's best to claim weekly benefits or obtain benefit payment information online with your NY.GOV ID.
Tel-Service at (888) 581-5812. Hearing impaired claimants who have Telephone Device for the Deaf (TTY/TDD) equipment can call (877) 205-3119. Service at this number will only be provided to English and Spanish language callers using TDD equipment. You may claim your weekly benefits Monday through Friday from 7:30am until midnight and from 12:01am on Saturday until midnight on Sunday. You must request payment the first week following the week you wish to initiate a claim or on Sunday at the end of the week that you are claiming. Weekly claims made on Sunday are for the week ending that day.
File Online 1-888-581-5812
KeyBank Customer Service at (866) 295-2955
If you have a Chase Direct Payment Card that still has a balance and you have a question about that account, call Chase Customer Services at (877) 221-1634.
New York State Department of Labor, P.O. Box 15131, Albany, NY 12212-5131. Your written request must be received within 30 days of the determination. Be sure that your Social Security number appears at the top right hand corner on all pages.
TRA/SEAP Unit at (518) 485-1597
You can report UI benefits fraud three ways:
To report employers committing fraud, please see the Employer UI Fraud page.
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