Due to enormous volume, there will be considerable wait time. Please be patient; everyone who is entitled will get their benefits.
THE BEST WAY TO FILE YOUR UI CLAIM IS ONLINE HERE
Please do not call the telephone claims center unless you are instructed to call to complete your application. If you are instructed to call to complete your claim, the only valid number is 1-888-209-8124.
If you are self-employed, you may now file for Unemployment Insurance benefits online. See the Guidance for Self-Employed Individuals.
If you are filing a new Unemployment Insurance claim, the day you should apply is based on the first letter of your last name.
A - F file on Monday | G - N file on Tuesday | O - Z file on Wednesday
Missed your day? File on Thurs-Fri-Sat
Any claim you file will be backdated to the date you became unemployed. If you are eligible, you will be paid for all benefits due.
Here is a step-by-step process to enter online services to file a claim. This is the best way to file a claim.
If you have to call the telephone claims center regarding your claim, call 1-888-209-8124 during the hours of operation:
Monday through Friday, 8 am to 7:30 pm, Saturday and Sunday, 7:30 am to 8:00 pm.
Please note that the telephone claims center cannot help you with issues related to your NY.gov account, such as difficulty logging in, changing your personal information or resetting your password.
For NY.gov assistance, please call 800-833-3000.
There are a few different situations regarding exhausted/expired UI benefits. Please read through to determine which fits you:
- If your benefit year expired after July 1, 2019, you will need to file a new claim to receive 13 additional weeks of benefits. You will receive a letter in the mail from the NYS DOL with more details.
- If your benefit year has not expired, but you exhausted your 26 weeks of benefits, you will receive a letter from NYS DOL advising you to begin certifying to receive the additional 13 weeks of benefits.
- If your benefit year has not expired, but you stopped claiming benefits before your 26 weeks were up (for example, if you went back to work), simply begin certifying for benefits again to start receiving UI benefits.
Your 1099G for calendar year 2019 is now available to download from your online account. Log in with your NY.Gov ID, then click on Unemployment Services and View/Print your 1099G. You can view a quick guide for downloading your form.
Do you work for a school or school district? See Unemployment Insurance Rules for Teachers and Other School Workers.
Unemployment Insurance is temporary income:
To collect benefits, you must be ready, willing, and able to work, and actively looking for work during each week in which you are claiming benefits.
To qualify for Unemployment Insurance benefits, you must have worked and earned enough wages in covered employment. In New York State, employers pay contributions that fund Unemployment Insurance. It is not deducted from your paycheck. The Department of Labor decides if you qualify for benefits.
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