To file an Unemployment Insurance claim by telephone, please call the NYS DOL at:
This is the only designated phone number for our Telephone Claims Center.
If you are self-employed, you may now file for Unemployment Insurance benefits online. See the Guidance for Self-Employed Individuals.
Important Information for Unemployment Insurance Claimants:
The CARES Act was enacted on Friday, March 27, 2020. Please see the CARES Act web page for information about how the Act may affect UI benefits.
Please do not call if you already have a UI claim; it will only make it difficult for others to reach an agent.
Information regarding the CARES Act and other COVID-19 updates will be posted in the Frequently Asked Questions about Unemployment Insurance During the Coronavirus Emergency.
If you are filing a new Unemployment Insurance claim, the day you should apply is based on the first letter of your last name.
A - F file on Monday | G - N file on Tuesday | O - Z file on Wednesday
Missed your day? File on Thurs-Fri-Sat
Any claim you file will be backdated to the date you became unemployed. If you are eligible, you will be paid for all benefits due.
Here is a step-by-step process to enter online services to file a claim.
We are extending telephone filing hours as follows:
Monday through Thursday, 8 am to 7:30 pm.
Friday, 8:00 am to 6:00 pm.
Saturday, 7:30 am to 8:00 pm.
Your 1099G for calendar year 2019 is now available to download from your online account. Log in with your NY.Gov ID, then click on Unemployment Services and View/Print your 1099G. You can view a quick guide for downloading your form.
Do you work for a school or school district? See Unemployment Insurance Rules for Teachers and Other School Workers.
Unemployment Insurance is temporary income:
To collect benefits, you must be ready, willing, and able to work, and actively looking for work during each week in which you are claiming benefits.
To qualify for Unemployment Insurance benefits, you must have worked and earned enough wages in covered employment. In New York State, employers pay contributions that fund Unemployment Insurance. It is not deducted from your paycheck. The Department of Labor decides if you qualify for benefits.
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